Policies

Hosting Policy

Whitemountain Webarts will be enforcing the following Payment Policies effective immediately.  Please review these policies now in order to avoid possible suspension or loss of service.  These policies supersede any and all former policies in regard to fee payments.

Late Payments:
If payment is not received after 30 days, Whitemountain reserves the right to suspend website access / hosting.

Reactivation of suspended service: 
Customers whose web site has been suspended due to non-payment of hosting/access fees will be required to pay all outstanding fees as well as a $50.00 reactivation charge.  The reactivation fee is non-negotiable.

If payment, including reactivation fee, is not received within seven (7) days of your suspension notice, the account will be permanently cancelled. This includes the removal of all files on the hosting space. This permanent cancellation of your account does not alleviate your payment obligations for the outstanding balance that is owed to Whitemountain Webarts.

Sites will be reactivated within 24-48 hours if payment is made within the (7) days after the suspension of the account.  Payments can be made with a credit card.

Whitemountain Webarts reserves the right to refuse transfer a web site to another server that has an unpaid past due balance.

Reminder:
Customers who have not paid for hosting/access fees by the first of the month will receive a reminder that the account is past due and a late fee has been added to the account. Payment plus the late fee must be paid before the 5th of the month or the account will be suspended.

Termination of service: 
Customers who choose to discontinue service with Whitemountain Webarts must contact us by postal mail and request that service be discontinued. This request must be made 30 days in advance. NON-USAGE OF AN ACCOUNT IS NOT PROOF OF CANCELLATION OF SERVICE. Customers are responsible for full payment on all accounts whether or not the account is ever utilized until such time as the account is cancelled by appropriate notice.

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All Other Invoices / Updates

Payment is due on receipt.  We must receive payment within 10 days upon a client’s receipt of a dated invoice date.

If payment is not made in full for updates within 30 days, a $15.00 late fee will be added to your account.

Late or non-payment of updates will allow Whitemountain Webarts to remove or replace any updated or changed web pages or files from your web site at our discretion.

Updates/Maintenance:
Payments for All updates / maintenance that require over 1 hour of work are due on receipt – updated web pages will not be uploaded until payment has been received.  Updates that are under 1 hour are also due on receipt but these updates will be posted when completed.

Please remember for your convenience we except Visa, MasterCard, and American Express via Paypal.

Bad Check Fee Policy
Any check returned for insufficient funds (NSF) will be charged a $25.00 return check fees.

Forms of Payment
Payment for services can be made with Master Card or Visa or American Express. We also accept Money Orders, business or personal checks. If your account has been suspended we will only accept Money Orders or Bank Checks.

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We reserve the right to make changes to our Payment Policies without notice. Whitemountain Webarts reserves the right to change this policy at any time. Client is responsible for regularly reviewing this policy. Continued use of the services following notice of policy change, after receipt of notification thereof, shall constitute the clients acceptance of such changes. Whitemountain Webarts is not held liable for downtime of hosting account.